Shipping & Delivery Policy
At The Modern Deck by Castin Crete Designs, every concrete fire table, fire pit, and outdoor feature is carefully handcrafted and securely packaged for delivery.
Processing & Delivery Times:
- Standard lead time: 4–6 weeks for made-to-order fire tables and fire pits.
- Showroom display items (marked “On Display in Store”): Available to order and typically ship within 1–2 weeks.
- Transit times vary by location and will be confirmed at checkout.
Shipping Costs:
- Flat-rate delivery: $395 within the contiguous U.S. for most fire tables and outdoor furniture.
- Oversized or multiple-unit orders may require a custom freight quote, shown at checkout.
- We do not ship to Alaska or Hawaii at this time.
Tracking & Delivery:
- Customers receive a tracking number as soon as their fire table or outdoor product ships.
- Please inspect your shipment upon arrival and contact us within 48 hours if damage occurs.
Returns & Refunds:
- Returns are accepted within 14 days of delivery for unused fire pits, fire tables, and outdoor features in original condition.
- Custom or special-order items are non-refundable.
- See our full Returns Policy for details.
On-Display In-Store Purchases:
- Items labeled “On Display in Store” can be ordered directly from our North Lake showroom.
- Delivery for on-display showroom models typically occurs within 1–2 weeks.