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Warranty

Castin Crete Designs LLC offers a limited warranty on select products under the following terms. Please read carefully to understand your rights and responsibilities for product installation, maintenance, and care.

All natural gas installations MUST be performed by a certified professional to ensure safety and compliance.

1. Warranty Coverage

The warranty offered by Castin Crete Designs LLC is non-transferable and is valid only for the original purchaser and at the original installation site. It is important to retain your proof of purchase, such as a dated sales receipt, as this will be required for any warranty claims.

2. Product Coverage

Residential Use: 1-year limited warranty for structural integrity under normal residential use.

Commercial Use: 1-year limited warranty for products used in commercial settings

The warranty applies to both residential and commercial installations, provided all maintenance and care instructions are followed. Failure to perform regular maintenance, as outlined, will void the warranty.

This warranty covers defects in structural cracking, spalling (chipping or flaking), and workmanship under normal use. Note: Improper installation on uneven surfaces can cause stress, deformation, or cracking, which are not covered by this warranty.

3. Surface Finishes

Surface finishes are covered by a 1-year limited warranty against abnormal deterioration. Normal Wear and Tear: Changes in color, texture, or finish, including non-structural hairline fissures, that can be, but are not typical natural characteristics of concrete and are not covered.

4. Limitation of Liability

Castin Crete Designs LLC is not responsible for any indirect or financial losses that might result from product defects or delays in repair or replacement. Furthermore, Castin Crete Designs LLC will not be liable for any consequential damages related to a breach of these warranty terms.

5. Applicability of Warranty

The warranty applies to both residential and commercial installations, provided all maintenance and care instructions are followed. Failure to perform regular maintenance, as outlined, will void the warranty.

6. Warranty Coverage and Repairs

Castin Crete Designs Llc, reserves the sole right to determine if a unit is defective and how the unit or area will be addressed for repair or replacement. Each unit is fully tested before shipping to ensure it meets our quality standards. Please note that any unauthorized repairs will void this coverage While we replace defective units at no charge, we do not offer onsite repairs or maintenance services. Please note that any unauthorized repairs will void this coverage.

7. Inspection and Reporting

Inspect all products thoroughly upon receipt and before installation. Report any visible defects immediately. Products installed despite visible defects may be ineligible for warranty coverage.

8. Exclusions from Warranty

This warranty does not cover the following:

  • Damage that occurs during shipping but is not reported within 48 hours of delivery.

  • Non-compliance with the provided installation, care, and maintenance instructions.

  • Diagnostic or fault-finding costs, as well as expenses related to removal and reinstallation.

  • Damage caused by misuse, accidents, or unauthorized modifications or repairs.

  • Concrete Stress and Damage: Improper installation on uneven surfaces leading to deformation or structural cracking.

  • Extreme Weather Conditions: For customers residing in areas prone to extreme weather, including heavy snow accumulation, icing. The use of an all-weather cover (sold separately) is required for warranty coverage. Failing to use a cover in such environments voids the warranty for damage caused by harsh weather conditions.

  • Damage caused by the environment, such as corrosion from sea salt, algae, tree sap, acidic conditions, insect activity and lawn chemicals.

  • Element damage resulting from fire, wind, or flooding.

9. Concrete fire table Exclusions

For concrete products, the following are excluded from warranty claims: minor surface imperfections like bubbles or hairline fissures (under 1/16″), color variations, natural patina development, and environmental stains.

10. How to Make a Warranty Claim

Claims must be submitted within 7 days of noticing the defect. To make a claim, please follow these steps:

1. Contact Castin Crete Designs LLC with proof of purchase.
2. Submit photographs of the defect within 7 days of discovery.
3. Provide any additional information as requested. Claims made after the 7-day period may not be accepted.

Claims must be submitted within 7 days of noticing the defect. If you have questions about the warranty process, feel free to contact the Castin Crete Designs LLC team for assistance. Please contact us at info@castincrete.com call or text 262-501-9966.

At Castin Crete Designs, we take great care in thoroughly testing and inspecting each product before it leaves our studio. However, we understand that unexpected situations can sometimes arise. If this should happen, please know that we’re here to help and will do everything possible to make it right. Your satisfaction is our priority, and we’re committed to ensuring you enjoy your Castin Crete piece for years to come.

Thank you for choosing Castin Crete Designs.